We've distilled our years of experience into a simple and effective framework. We call it, The Level Ten Membership - a plan to look after your IT needs and operate with confidence.
Simple pricing, comprehensive, no surprises, and no mandatory long term contracts.
Here's everything that The Level Ten Membership includes...
Google Workspace
Google Workspace licences included at no additional cost. Fully managed, backed up, and secure.
Unlimited IT Support
Embrace speed, simplicity and reduced costs with our all-inclusive IT Support.
Cyber Security
We'll secure your devices with enterprise level security services, backed by a 24/7 security operations center.
Device Management
An enhanced layer of monitoring & management to keep your devices safe, healthy and secure.
All inclusive Google Workspace
Inclusive Google Workspace Licences
Google Mail, Drive, Meet, Docs, Sheets, Slides and the rest of Google Workspace is fully included. What's best, we'll ensure the whole thing runs securely, and take care of the ongoing management for you.
New Starters, Leavers, Movers
Have a new team member, or perhaps somebody is leaving the team? We'll manage the whole process for you.
Daily Backup for Google Accounts
Ensure your important Google data is backed up, 3 times a day, 365 days a year.
Google Vault
Retain all of your data, even after it's deleted. Google Vault has you covered.
Unlimited IT Support
Comprehensive, Unlimited IT Support
Embrace speed, simplicity and reduced costs with our all-inclusive IT Support. We'll even visit your office if we can't fix the issue remotely.
Multi-Channel Support
Whether you opt for the efficiency of email, or the ease of WhatsApp – we're always here for you.
IT Strategy Reviews
We'll meet often to discuss your IT strategy, and ensure it continuously aligns with your business goals.
Monthly Reporting
Understand how we're supporting your team at a glance.
Enterprise Grade Cyber Security
Enhanced Device Security
Your devices will be monitored and protected with our Managed Anti Virus, Anti Malware and Web filtering tools, backed by a 24x7 Security Operations Center.
24x7 Security Operations Center
A watchful eye over your devices, 24x7x365. Should a threat be detected, the team will spring into action to protect your critical data.
Cyber Awareness Training
Keep your team up to date with how to spot and combat the latest cyber threats with our inclusive Cyber Awareness Training.
Password Manager
Generate, store and share secure passwords that sync across all of your devices.
Proactive Device Management
Enhanced Device Management
Your devices will be fully managed, meaning we can ensure they're always running smoothly and securely. If a device is lost or stolen, we can even remotely wipe or lock it for you.
Proactive Monitoring
Our tools proactively monitor your devices to ensure they're always healthy. If we notice a problem, we'll likely remediate before you even notice.
Proactive Software Updates
Keep your devices up to date, compliant, and protected from the latest threats with our proactive software updates.
Web Filtering
Ensuring your team are safe on the web by blocking undesirable content, and dangerous websites.
Looking for Something Different?
Need a one-off cyber security audit? A data migration? New laptops for the team? We can still help, get in touch to find out more.
Of course! We understand that IT emergencies can happen at any time, and we certainly wouldn't keep you waiting at such a crucial time. If you're experiencing an IT emergency, even if you're not a client yet, pop us an email at emergency@levelten.co and we'll be ready to support you straight away.
Are there any additional costs?
The Level Ten Membership is designed to be a hassle-free, all-in-one IT solution, covering everything from comprehensive support and productivity tools to device management and robust cybersecurity.
In some cases, you may have more Google Workspace or Microsoft 365 licenses than actual team members (such as service accounts). When this happens, we’ll ensure your licenses align with your needs and any extra licenses will be billed at the standard license rate, not the full “per user” rate.
Additionally, you might choose to explore services like Cyber Essentials Certifications, data migrations, or other large projects. During our initial consultation, we’ll outline these options and explain any potential impacts on your pricing.Transparency is one of our core values, so you can trust that we’ll always be upfront about costs before you join us.
Will you lock us into a long term contract?
No, and that’s because we’re confident you’ll love working with us! Our goal is to become a trusted part of your business, ensuring your IT strategy aligns with your goals for the long term.
Whilst we don’t require a long-term commitment, we can offer a discount if you choose to sign up for 12 months. We believe in flexibility and earning your trust every step of the way.
What if we already have an internal IT department?
Great! We're more than happy to work with existing internal teams to help bring your IT to the next level. In some cases, this partnership may even be essential.
We can provide an extra layer of support as needed, offer guidance where necessary, and cover for your team members while they are on their well-deserved holidays!
We use Microsoft Office 365, can you help us?
Absolutely! We support many clients who rely on Microsoft 365, and our team has extensive experience with Microsoft products, services, and devices. We're well-equipped to provide the assistance you need.
Are there any minimum spend requirements?
In short, no! We believe that support and security should always be accessible. Our Level Ten Membership is available for any team size, though we find it provides the best value for teams with at least five users.
Can you migrate us from Microsoft 365 to Google Workspace?
Absolutely! The process doesn't have to be painful. Our team has extensive experience migrating clients from Microsoft 365 to Google Workspace. We’ll manage the entire process for you, ensuring a smooth, secure transition with minimal disruption to your daily operations. We can even provide training sessions for your team, ensuring they get the maximum benefit from your new investment.
Please book a call with us to discuss your requirements.
Can you help move us from our existing IT partner?
Of course. Nobody likes goodbyes, but when they do happen, they need to be as frictionless as possible.
When you join Level Ten, we'll handle the whole move process, ensuring everything is captured and taken care of.
