For brands who care how IT feels.
Effortless managed IT and proactive cyber security, built for founder-led brands in industries where others fall short - supporting Essex, London, and remote teams across the UK.
certified
senior engineers
managed service
An in-house IT department that happens to sit somewhere else.
Helpdesk, security, devices, backups and training - senior-led and bundled into one predictable managed service.
Managed service
Helpdesk
Personal, senior-led support whenever you need it, from people who are experts in your setup.
Learn more ↗Cyber security
Proper protection, watched around the clock - devices, email, access and phishing - all kept audit-ready.
Learn more ↗Google & Microsoft
Google Workspace and Microsoft 365 - set up, managed and maintained the way they should be.
Learn more ↗Backups
Automatic, independent backups for email, files and SaaS - tested and verified.
Learn more ↗Onboarding & offboarding
Kit ready on day one, leavers closed out cleanly. Joining and leaving, handled without the scramble.
Learn more ↗Training
Training that keeps your team up to date with the latest threats and scams - and confident with the tools they use every day.
Learn more ↗Specialist services
Networking & fibre
Reliable Wi-Fi, resilient networks and dedicated, diverse fibre.
Learn more ↗Migrations
Microsoft to Google, on-prem to cloud, or between providers - planned, rehearsed and moved without losing a thing.
Learn more ↗CTO & strategy
Senior technology leadership when you need it - roadmap, vendor strategy and board-ready clarity, without a full-time hire.
Learn more ↗AI, done properly
Custom Claude, working prototypes and real automation - built, deployed and supported. Managed properly and securely.
Audit-ready, by default.
Compliance drift is easy to miss. So we don't just help you get compliant - we keep you there, so the paperwork always matches the practice.
Built for your world.
Our expertise spans industries where others fall short.
Founder-led brands
Founder-led is our style. Some call it hectic, we call it organised chaos.
Ecommerce
Modern ecommerce brands that need a helping hand.
Luxury fashion
Where every touchpoint is considered - and the IT should match.
Multi-site retail
Where the shop floor simply cannot drop.
Experience-led hospitality
Restaurants, hotels and members' clubs where the experience has to feel effortless.
Wellness & beauty
Fast-growing brands where customer trust is vital.
Creative agencies
Creative by design, creative by nature, we thrive on powering yours.
VIPs & HNW
Personal IT for families, VIPs and individuals where discretion is of the utmost importance.
Level Ten was recommended after we went into meltdown mode. Billy calmly fixed our systems, organised stronger security, and now has our back for whatever comes next. I'm so pleased he was recommended to us.
Level Ten did an excellent job with our Google migration. Bill is knowledgeable and personable - he ran me through it, then executed on time and accurately with minimal lift from us. Super responsive, even out of hours and at weekends. Highly recommend.
Bill and his team have been an invaluable partner, delivering productivity gains and cost savings across the business. They identified issues I didn't even know we had, and gave me confidence that our IT is robust and secure.
A solid, trusted partner for our rapidly scaling agency. They've taken the stress out of keeping us well equipped, our teams supported and our technology goals met.
Level Ten completely saved us. We had issues connecting our new website and they expertly handled it without any interruptions. We'll recommend them to anyone in our network who needs IT help.
Having worked with Bill before, I knew Level Ten's expertise would be invaluable for our next phase. The transition was smooth and professional, and we're already benefiting from stronger security. Excited for what's next.
Level Ten has been crucial in setting up my business, especially on IT and cybersecurity. Bill's expertise and advice give me confidence that things are handled correctly, so I can concentrate on building my business.
Bill helped me with an IT upgrade to support my growing business. He listened well and addressed my concerns at every stage. The team are knowledgeable and really care about getting the job done to a high standard. I wouldn't hesitate to recommend them.
01What makes Level Ten different from other IT providers?
We're senior-led and built for creative, brand-conscious teams. 20+ years in the tools you use, and the atmosphere you live and breathe - Mac, Adobe, Figma, Workspace, 365 - so we're never learning on the job.
Most of all, we feel like part of your team, not a mythical call centre. You'll know who you're talking to, and they'll know your business.
02Why don't you display client logos on your website?
It's intentional. Naming clients publicly makes them easier to impersonate - a phishing email "from your IT team" is far more convincing when the attacker knows the relationship exists. For us, privacy is a security control.
We're happy to share references privately, as part of a proper conversation.
03Are there any hidden costs?
No. The managed service is one predictable fee covering support, device management, security and strategy.
Larger projects, and Microsoft & Google licence fees, are scoped and quoted clearly before any work starts. 9 times out of 10, we can bring those costs down. But we always promise: no surprise invoices, ever.
04Are there minimum spend or team-size requirements?
We're usually the best fit for teams of ten or more, but if you're smaller and ambitious, do get in touch. We'd rather have a chat than turn you away.
05What if we already have an internal IT person or team?
Brilliant - we also offer co-managed IT support, where we work alongside internal teams as either the senior layer they don't have, or the helpdesk team they require. After all, everyone deserves time off sometimes.
06Can you move us from our existing IT partner?
Yes, and we do it calmly and often. We handle the discovery, bring everything across, and manage the cutover - so you're never left holding the awkward conversation.
07Do you support both Apple and Windows environments?
Yes. We're fluent in both, and most clients run a mix. We keep users, devices and security aligned across the two, so your team doesn't have to think about it.