Unlimited IT Support

Traditional IT support can be expensive, frustrating, and disconnected. Only showing up when something breaks. This reactive approach often leads to long wait times, lost revenue, and reduced efficiency.

Our Managed IT Support Services take a different approach. We focus on reducing the risk of issues before they happen, proactively managing your IT systems to keep everything running smoothly.

If something does go wrong, we’re already ahead of the game, ensuring fast and effective support when you need it most.
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Security Focused, Unlimited IT Support

What Does Unlimited IT Support Include?

Unlimited Remote IT Support

We get it! Sometimes you need help troubleshooting an app, installing software, or figuring out why the printer just won’t print. That’s why we provide unlimited, comprehensive, and security-focused Remote IT Support for your team – because sometimes, you just need a helping hand.

Emergency On Site Support

If your issue needs a more hands-on approach, don’t worry. Our team will prioritise your request and arrange for an on-site visit. In most cases, one of our experts will be at your office the very next day to get things back on track.

Proactive Monitoring

We believe prevention is better than cure. We keep a constant watch on your devices, networks, and software, spotting potential issues before they cause disruptions. From identifying security vulnerabilities to ensuring your systems run smoothly, we’re always one step ahead.

Multi Channel Support

We know every team works differently, which is why we make it easy to reach us, no matter how you prefer to communicate. Get in touch via email, phone, WhatsApp, or instant messaging. Whether it’s a quick question or a critical issue, we’re just a message or call away.

Ready to raise your IT to Level Ten?

We'd love to hear from you, but we also don't believe in gatekeeping information behind lengthy sales calls.
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Our pricing is transparent, and available on our website.
See Pricing
Have a question?

Frequently asked questions

We have an IT emergency, can you help?
Of course! We understand that IT emergencies can happen at any time, and we certainly wouldn't keep you waiting at such a crucial time.
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If you're experiencing an IT emergency, even if you're not a client yet, pop us an email at emergency@levelten.co and we'll be ready to support you straight away.
Are there any additional costs?
The Level Ten Membership is designed to be a hassle-free, all-in-one IT solution, covering everything from comprehensive support and productivity tools to device management and robust cybersecurity.

Since licence requirements vary between businesses, our IT Managed Services exclude the cost of Microsoft or Google Workspace licences. However, we’re here to help you identify and select the most cost-effective licences to suit your specific needs.

Additionally, you might choose to explore services like Cyber Essentials Certifications, Data Migrations, Telephone Systems, or other large projects. During our initial consultation, we’ll outline these options and explain any potential impacts on your pricing.

Transparency is one of our core values, so you can trust that we’ll always be upfront about costs before you join us.
What if we already have an internal IT department?
Great! We're more than happy to work with existing internal teams to help bring your IT to the next level. In some cases, this partnership may even be essential.

We can provide an extra layer of support as needed, offer guidance where necessary, and cover for your team members while they are on their well-deserved holidays!
We use Microsoft Office 365, can you help us?
Absolutely! We support many clients who rely on Microsoft 365, and our team has extensive experience with Microsoft products, services, and devices. We're well-equipped to provide the assistance you need.
Are there any minimum spend requirements?
In short, no! We believe that support and security should always be accessible. Our Level Ten Membership is available for any team size, though we find it provides the best value for teams with at least five users.
Can you migrate us from Microsoft 365 to Google Workspace?
Absolutely! The process doesn't have to be painful. Our team has extensive experience migrating clients from Microsoft 365 to Google Workspace. We’ll manage the entire process for you, ensuring a smooth, secure transition with minimal disruption to your daily operations. We can even provide training sessions for your team, ensuring they get the maximum benefit from your new investment.

Please book a call with us to discuss your requirements.
Can you help move us from our existing IT partner?
Of course. Nobody likes goodbyes, but when they do happen, they need to be as frictionless as possible.

When you join Level Ten, we'll handle the whole move process, ensuring everything is captured and taken care of.